Direct Engineering Line • Zero Bot Queues

Talk directly with the team behind Proofcut.

Proofcut is built by post-production engineers. Whether you need custom studio licensing, have an NLE timeline request, or need help with a high-stakes cut, your message reaches our core engineering desk.

Direct Support Desk

Official engineering inbox

[email protected]

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Studio Standards & Guarantees

Under 12-Hour Response SLAMedian reply time is under 2 hours during studio operational hours (09:00 - 21:00 UTC+7).

No Outsource TiersYou communicate directly with engineers who build the frame-stepping engine and edge storage.

Studio Receipts & InvoicingWe provide itemized commercial invoices with your agency details alongside official Midtrans payment receipts.

Frequently Asked Studio Questions

Quick answers to common post-production licensing and technical inquiries.

Commercial Studio Receipts & Invoicing?

Yes. We provide formal itemized commercial studio invoices with your agency's name and billing details, alongside official Midtrans payment transaction receipts for straightforward company expense reimbursement.

Are there daily upload or bandwidth limits?

No. Proofcut has zero daily upload or bandwidth limits. You can upload as many cuts, revisions, and versions per day as your delivery crunch requires. Limits only apply to maximum individual file sizes (2 GB Free, 25 GB Pro, 100 GB Agency) and your total storage pool.

Do NLE Marker Exports require plugins?

Zero plugins required. Proofcut exports native EDL and CSV marker files formatted specifically for DaVinci Resolve and Premiere Pro. You simply drag and drop the marker file directly into your timeline.